vn88 Privacy Policy — Your Data, Your Rights

🔍 Privacy at a Glance

1. Introduction

vn88 ("we", "us", "the Company") operates the online gaming platform accessible at vn88.lol. This Privacy Policy describes how vn88 collects, processes, stores, and protects personal data relating to players and visitors ("you", "the User") who access or use our platform. It applies to all services offered through vn88.lol, including sports betting, live casino, slot games, and crash games, as well as to all communications between vn88 and its registered players.

By creating an account, accessing the platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with this policy, you should not use the vn88 platform. Where applicable law requires it, we will seek your explicit consent before processing certain categories of personal data.

2. Information We Collect

vn88 collects personal data only to the extent necessary to provide a safe, compliant, and high-quality gaming service to players in Bangladesh. The categories of personal data we collect, and the context in which we collect each category, are set out in the table below:

3. How We Use Your Information

vn88 uses personal data only for defined, legitimate purposes. We do not process personal data in ways that are incompatible with the purposes for which it was collected. The specific purposes for which we use each category of personal data are as follows:

• Account management: to create and maintain your account, verify your identity, process deposits and withdrawals, and provide customer support.
• Legal and regulatory compliance: to fulfil KYC obligations, conduct anti-money-laundering checks, verify age eligibility (21+), and respond to requests from law enforcement or regulatory authorities.
• Platform security: to detect, investigate, and prevent fraud, collusion, system exploitation, and other prohibited conduct; to protect the integrity of games and the safety of other players.
• Service improvement: to analyse gameplay data and technical logs in aggregate (anonymised) form to improve platform performance, game selection, and user experience for Bangladesh players.
• Responsible gaming: to monitor gaming patterns for signs of problematic play, apply deposit limits and self-exclusion instructions, and send responsible gaming reminders where appropriate.
• Marketing communications: to send promotional offers, bonus notifications, and seasonal promotions (such as Eid, BPL season, Pohela Boishakh) to players who have not opted out of marketing communications. You may withdraw consent at any time by contacting [email protected].

4. Legal Basis for Processing

vn88 processes personal data only where a valid legal basis exists. The principal legal bases on which we rely are:

• Contractual necessity: processing required to perform the contract between vn88 and the player — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money-laundering obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: processing for fraud prevention, platform security, and aggregate analytics — conducted in a manner proportionate to the purpose and with appropriate safeguards in place.
• Consent: processing for direct marketing communications and for any data processing that is not covered by the above bases. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

vn88 does not sell, rent, or otherwise trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances, and only to the minimum extent required for the relevant purpose:

• Payment processors: we share financial identifiers (such as your bKash or Nagad wallet number) with our payment processing partners solely to facilitate your deposit and withdrawal transactions. These partners are contractually prohibited from using your data for any other purpose.
• Game technology providers: game studios such as Pragmatic Play, Evolution Gaming, and Spribe receive session and gameplay data in order to deliver the game experience. These providers operate under data processing agreements with vn88 and may not use your data independently.
• Regulatory and law enforcement authorities: we may disclose personal data to governmental, regulatory, or law enforcement bodies where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect player safety, or comply with a lawful order.
• Service providers acting as data processors: third-party vendors who provide hosting, analytics, security monitoring, or customer support infrastructure to vn88, strictly under contractual data processing terms that prohibit independent use of your data.

6. Cookies and Tracking Technologies

The vn88 platform uses cookies and similar client-side storage technologies to provide core functionality and to improve your experience. The types of cookies we use are:

• Essential cookies: strictly necessary for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing cookies. These cookies cannot be disabled without breaking the service.
• Analytical cookies: used to collect aggregated, anonymised data about how visitors use the platform — which pages are visited most often, where users navigate from, and how long sessions last. This data helps us improve the vn88 experience for Bangladesh players.
• Preference cookies: used to remember your platform settings, such as preferred language, so that you do not need to reset them on each visit.

Most mobile browsers allow you to control cookies through their settings. Please note that disabling essential cookies will prevent you from logging in or using core platform features. Disabling analytical or preference cookies will not affect your ability to play.

7. Data Retention

vn88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. As a general rule, account data is retained for the duration of the account's active life and for a period of five years following account closure. This retention period reflects our obligations under applicable anti-money-laundering and financial record-keeping regulations.

Transaction records are retained for a minimum of five years from the date of the transaction. Support correspondence is retained for three years from the date of the last interaction. Marketing preferences and consent records are retained for as long as you hold an account, plus two years after closure, to evidence the lawful basis for any communications sent during the account's active period.

8. Data Security

vn88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data fields at rest, role-based access controls limiting staff access to personal data on a strict need-to-know basis, regular security assessments, and intrusion detection monitoring.

While vn88 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, vn88 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. If you suspect that your account has been accessed without your authorisation, please contact [email protected] immediately.

9. Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in relation to the personal data that vn88 holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We will respond within 30 calendar days of receipt of a valid request.

• Right of access: you may request a copy of the personal data vn88 holds about you, along with information about how that data is used and with whom it is shared.
• Right to rectification: you may request that inaccurate or incomplete personal data held by vn88 be corrected or completed without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to our legal retention obligations.
• Right to restriction of processing: you may request that vn88 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

vn88 will not charge a fee for handling data rights requests submitted in good faith. We reserve the right to decline requests that are manifestly unfounded or excessive, or to charge a reasonable administrative fee in such cases.

10. Children's Privacy

The vn88 platform is strictly intended for adults aged 21 and above. vn88 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an individual below the minimum age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered with vn88, please contact us immediately at [email protected].

11. Third-Party Links and Services

The vn88 platform may contain references to or integrations with third-party game studios and payment providers. vn88 is not responsible for the privacy practices or content of third-party services. Each third-party provider operates under its own privacy policy and data processing framework. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of vn88.

12. Changes to This Privacy Policy

vn88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes, we will update the Last Updated date at the top of this page and, where required by applicable law or where we consider it appropriate, notify registered players by email. Your continued use of the vn88 platform after the publication of any updated Privacy Policy constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically to stay informed about how vn88 protects your personal data.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how vn88 has handled your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries within 30 calendar days. For formal data rights requests, please include "Data Rights Request" in your subject line and provide sufficient detail to allow us to identify your account and the specific right you wish to exercise.

Data Protection Contact Email: [email protected]